Membership Terms & Conditions

Membership and covered equipment

Benefits apply to the enrolled customer, service address, and HVAC unit identified at enrollment. Each covered unit requires a membership. Memberships cannot be transferred to another customer or service address. A membership may continue on a replacement system installed by Airvo at the same address.

Initial term and monthly pricing

Membership begins with a 12-month initial commitment and is billed monthly. After the initial term, it automatically continues month to month until canceled.

• Essential: $16.95 per month, per unit. Additional units are $16.95 per month each.
• Preferred: $19.95 per month for the first unit. Additional units at the same address are $16.95 per month each.
• Premium: $34.95 per month for the first unit. Additional units at the same address are $29.95 per month each. A one-time $150 signup fee applies per Premium unit for professional drain guard installation.

Applicable taxes, if any, are additional.

Maintenance visits

Each covered unit receives two scheduled maintenance visits per 12-month membership period. The first visit becomes available after six consecutive paid months. The second is available approximately six months later, and visits must be at least six months apart.

Airvo sends maintenance reminders; the customer must call to schedule an available appointment. Visits take place during normal business hours, generally Monday through Friday from 8:00 a.m. to 5:00 p.m., excluding company-observed holidays. The customer must provide safe access to the equipment.

Visits include the tasks on Airvo’s current maintenance checklist, including a drain-line flush when the line is accessible and safe to service. Airvo provides a summary of findings after each visit. The complete current checklist is reviewed or provided before enrollment. Unused visits do not roll over and have no cash value.

Repair and diagnostic benefits

Repair and diagnostic benefits become available after enrollment and the first payment, while the account remains active and current.

• Essential: 10% off qualifying repairs and 10% off the diagnostic fee.
• Preferred: 15% off qualifying repairs. The diagnostic fee is waived when the customer approves the recommended repair and Airvo performs it.
• Premium: 20% off qualifying repairs. The diagnostic fee is waived when the customer approves the recommended repair and Airvo performs it.

If a Preferred or Premium customer declines the repair, the diagnostic fee applies. Discounts apply only to qualifying work Airvo performs on a covered unit. They do not apply to refrigerant, permits, maintenance fees, new equipment, system replacements, or work performed by another company. Offers cannot be combined unless Airvo agrees in writing. Airvo will quote additional work and obtain approval before performing it.

New-system discount

After 12 consecutive paid months, an active and current member may receive $250 off with Essential, $500 off with Preferred, or $900 off with Premium toward the purchase and installation of a complete replacement HVAC system at the covered address. The discount appears on Airvo’s written installation proposal, has no cash value, and cannot be combined with another equipment offer unless Airvo agrees in writing.

If Airvo installs a replacement system for a Premium member and a new drain guard must be installed, the $150 installation fee applies to that unit.

Priority and after-hours service

• Essential: scheduling priority ahead of nonmembers when appointments are available.
• Preferred: priority scheduling with a goal of offering an appointment within 48 hours of the service request.
• Premium: Airvo’s highest scheduling priority for available service appointments.

Appointment timing depends on technician availability, weather, safe access, and other operating conditions. Priority does not guarantee same-day service or completion within 48 hours.

Members do not pay a separate overtime surcharge when Airvo is available to provide after-hours service for a covered unit. Service calls, parts, and repairs are charged separately unless another membership benefit applies. After-hours availability is not guaranteed.

Premium drain benefits

Premium includes drain guard replacement when Airvo determines the installed guard needs replacement during a maintenance visit. It also includes up to two emergency cleanings per 12-month membership period of a blockage in the covered unit’s accessible condensate drain line.

These benefits do not include replacement of drain piping, opening walls or ceilings, correcting improper installation, building sewer work, water-damage restoration, or mold treatment. Airvo will quote work outside the included benefit separately.

What membership does not cover

Comfort Club is a maintenance and discount program, not a warranty or insurance policy. It does not guarantee that a system will remain free of breakdowns.

Unless specifically listed as a plan benefit, membership does not pay for parts, refrigerant, leak repairs, deep coil or blower cleaning, ductwork, equipment replacement, permits, or repairs to existing problems. The customer may decline any recommended additional work.

Billing, cancellation, and failed payments

Monthly charges begin at enrollment. The Premium signup fee is charged at enrollment for each Premium unit.

If a membership is canceled during the initial 12-month commitment, the remaining monthly charges for that initial term become due. After the initial term, the membership may be canceled at any time before the next monthly charge by using the same method used to enroll or by calling 407-610-7080. Cancellation stops future monthly charges. Benefits remain available through the end of the paid billing period, and partial monthly payments are not refunded. The Premium signup fee is not refundable after drain guard installation.

If a payment fails, Airvo may notify the member and suspend benefits while payment remains overdue. Airvo will provide notice before a membership price change takes effect.

Questions

Questions about membership can be directed to AIRVO HEATING AND COOLING LLC at 407-610-7080.